PRIVACY POLICY

EFFECTIVE DATE: September 12, 2024

Bianca Riley ("Bianca Riley," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect from you when you visit our website ("Website") or online store ("Store") located at [invalid URL removed], how we use that information, and the choices you have about your information.  

INFORMATION WE COLLECT

We may collect the following information from you:

  • Personal Information: When you create an account, place an order, subscribe to our newsletter, or contact us, you may provide us with certain personal information, such as your name, billing and shipping address, email address, phone number, and credit card information.  

  • Website Usage Information: We may collect information about your activity on our Website, such as the pages you visit, the products you browse, and the search terms you use. This information is collected through cookies and other tracking technologies.

HOW WE USE YOUR INFORMATION

We use your personal data for the following purposes:

  • Order Processing: To process and deliver your orders, manage payments, fees, and charges, and collect and recover money owed to us.

  • Customer Service: To manage your queries, provide support, and improve our customer service.

  • Marketing: To send you updates, promotions, and information about our products and services, if you have opted in to receive these communications.

  • Website Optimization: To analyze website usage, improve our services, and enhance your browsing experience.

  • Legal Compliance: To comply with applicable laws and regulations, and for fraud prevention purposes.

HOW WE SHARE YOUR INFORMATION

We do not sell or share your personal data with third parties for their own marketing purposes without your explicit consent. We may share your data with:

  • Service Providers: Companies that help us provide our services, such as payment processors, delivery services, and IT support.

  • Legal Authorities: When required by law or to protect our rights, safety, or property.

SECURITY OF YOUR INFORMATION

We implement a variety of security measures to protect your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. 

CHILDREN’S PRIVACY:

Our Website and Store are not directed towards children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe that your child under 13 has provided us with personal information, please contact us.  

CHANGES TO THIS PRIVACY POLICY:

We may update this Privacy Policy from time to time. We will post any changes on our Website. We encourage you to review this Privacy Policy periodically.  

RETURNS AND REFUNDS

We want you to be completely satisfied with your purchase. If you are not, you may return the item(s) within 30 days of receipt for a refund or exchange, subject to the following conditions:

  • Eligibility: Items must be in their original condition, unused, and with all tags and packaging intact.

  • Non-Returnable Items: Certain items, such as personalized or custom orders, are not eligible for returns.

  • Refund Process: Refunds will be processed to the original payment method within 14 days of receiving the returned items.

  • Return Shipping: Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

SHIPPING

We offer worldwide shipping with the following details:

  • Processing Time: Orders are processed within 1-3 business days.

  • Shipping Rates: Shipping costs vary depending on the destination and shipping method selected at checkout.

  • Delivery Times: Estimated delivery times vary by location. You will receive a confirmation email with tracking details once your order is shipped.

  • Customs and Duties: International customers are responsible for any customs or duties that may apply.

CONTACT US

If you have any questions or concerns about this Privacy Policy, please contact us at:

Bianca Riley Boutique
45 Kensington High Street
London W8 5ED
United Kingdom
Email: info@biancariley.com
Website: www.biancariley.com